Refund policy

Refund & Return Policy

Last Updated: June 9, 2026

At Cozyp, your absolute satisfaction is our focus. We maintain an honest, direct, and customer-first returns process. We offer a 30-Day Risk-Free Return Window with Free Return Shipping for all customers inside the United States, fully ensuring a transparent and stress-free shopping journey.

1. 30-Day Return Eligibility Window

You have exactly 30 calendar days from the official verified date of package delivery (as confirmed by the tracking logs provided by USPS, FedEx, or UPS) to submit a formal request for a return and full refund. To qualify, items must be completely unused, unaltered, unwashed, and enclosed within its original manufacturer packaging with all initial tags intact.

2. Free Returns (No Hidden Fees)

We do not penalize our customers for returns. We strictly enforce a transparent pricing structure:

  • Free Return Shipping: We supply a pre-paid printable return shipping label at no cost to you. You will never pay for return transit.
  • No Restocking Fees: We do not charge restocking fees, handling fees, or administrative penalties.
  • Full Money-Back Guarantee: Eligible returns receive a complete  refund of the original purchase amount.

3. Step-by-Step Return Instructions

  1. Initiate the Request: Email our customer support team directly at care@cozyp.shop with your Full Name and Order Number.
  2. Receive Your Pre-Paid Label: Within 24-48 business hours, our support team will evaluate your request and send a downloadable, pre-paid return shipping label.
  3. Package the Item Securely: Pack the product safely into its original box and affix the provided pre-paid label.
  4. Drop Off the Shipment: Deposit the parcel at the nearest authorized carrier facility within 7 days.

4. Swift Refund Processing Timeline (10-Day Policy)

  • Inspection Upon Arrival: Once your return parcel arrives back at our designated operations facility, it undergoes a standard assessment within 1-2 business days.
  • 10-Day Maximum Rule: We officially commit to approving and initiating your refund processing within a maximum of 10 calendar days from the moment the item arrives at our facility.
  • Original Payment Method: Upon approval, the refund is executed directly back to the original funding source used at checkout. Please allow 3-7 business days for your bank to post the balance.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your shipment thoroughly upon arrival. If an item arrived defective or incorrect, contact us immediately via care@cozyp.shop with photographs. We will swiftly dispatch a replacement or execute an immediate full refund.

6. Return Address and Center Restrictions

CRITICAL RETURN NOTICE: Please do not autonomously ship returns back to the corporate registration address in Australia or to the original distribution center warehouse address printed on your initial package box without contacting us first. Returns shipped without prior approval and without utilizing our designated pre-paid labels cannot be tracked or processed.